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Forum: VirtualDJ Technical Support

Tópico: VDJ crashes on startup
Running Windows 11 25H2 build 26200.8037
CPU i7-12700H, 32 GB RAM, 1 TB storage, NVIDIA RTX 3060
VDJ v2026 b9005

Wasn't having issues until a few weeks ago, I'm not sure if it was due to a driver/software/OS update. I can open VDJ successfully only after a reboot. Then if I try to re-open sometime later, it will hang. I haven't been able to reproduce it consistently.

Steps to reproduce:
- Launch VDJ
- Click anywhere on the screen
- Hangs for a bit, then the "VDJ is not responding" message appears

I can provide logs if needed, though I'm not sure how to do that
 
Mensajes 8 hours ago
Do you use a controller? If yes which one and does it crash without connected?
 
I have this same exact issue for about 2 weeks now . I have been trying everything to fix the issue . And to answer your question, it does happen even if my midi controller isnt connected .. please help
 
I've been also battling the same error, two different Windows Laptops. I close, it looks gone from my screen however, the screen on my Denon Prime 4+ is still on. I try to reopen VDJ, says it's still open. Kill the process running in the background, go to reopen, program hangs. Restart laptop, I get one good open of the application. if I close and try to reopen, issue happens all over again.

Read something that it has to do with Windows releasing the audio device afterwards, don't know if this is an ASIO driver issue (which is what you get with Denon Prime 4 drivers). I actually can run it just fine if my controller is not connected. it'll open, save changes, close, and reopen with no issue.
 
I Have the same issue, when i email tech support, told me that my system was older, but it was the same computer that have been using for 2 years only, and it was working fine until about 3 weeks ago, it starting crashing, i have a RANE ONE controller and had no issues with an older computer running windows 10, but it is older and sometimes it doesn't have the resources to keep my video and audio ASIO running properly, i just got a brand new computer $ 1,500.00 and after did all of the software and updates it does the same, as i mentioned to the tech, i run video and audio and i dont have a bundle licence to run serato video, the controller came with serato pro licence, but im a loyal customer of VDJ , i hope that you come up with a fast fix.
thank you.

System info
Processor Intel(R) Core(TM) Ultra 9 288V (3.30 GHz)
Installed RAM 32.0 GB (31.6 GB usable)
System type 64-bit operating system, x64-based processor


Angel T.