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Forum: VirtualDJ Technical Support

Tema: Choppy sound out of Rane Four requiring restart
Hi. I've been trying to resolve an issue of the sound becoming glitchy/choppy, control with Rane Four partially or totally lost (i.e. meters and displays not updating, knobs/jog wheels not working correctly).
Brand new Thinkpad Core i7 16gb RAM, 6GB GPU, Windows 11. I've been leaving my setup run all day to test if it crashes or has any problems.

I noticed this sound problem happened recently after answering 'Yes' to an analyze Stems popup. I attempted to cancel the stems operation but I couldn't tell if it stopped or not. The sound remained bad until I shut everything down and restarted.
Is there a way to know what VDJ is doing in the background so I can tell if that is the cause of the problems? Or is there a way of reloading the driver or resetting things so I don't have to do a full reboot? I'm terrified of DJing an event and having something like this happen.

I've attempted to optimize my Thinkpad so it's always on, with no sleep or tasks running in the background. I have a good GPU but I don't think VDJ is using it to process stems.

Otherwise it's a great piece of software and I like it much better than Serato, but have to get this issue resolved in order to use it. Thank you.
 
Mensajes Tue 20 Feb 24 @ 5:32 pm
PS I should mention that the glitchy sound is like a digital distortion. I had the problem happen again without using stems. Is it possible that the problem is maybe a faulty DA converter in the Rane? I'm racking brain trying to solve this. The laptop and the controller are new.
Thank you.
 
Mensajes Wed 21 Feb 24 @ 2:52 am
I'd recommend troubleshooting with different audio outputs to see if it still happens. If it only happens through your Rane controller than the issue is the Rane controller. If it happens regardless of audio output, then see if it happens only in VirtualDJ or in other applications as well to isolate if it is software specific.

Good luck!
 
Mensajes Wed 21 Feb 24 @ 6:54 am
Quick question:
The VUmeters on Rane Four "freeze" as well ?
Did I got what you said right ?
The VU meters on Rane Four are not controlled by MIDI, but from the controller firmware itself (hardware operation)
If the vu meters freeze then the controller itself experiences issues.
The only possible cause (other than faulty hardware) that I can think of for this to happen, is power dives/spikes. Do you run the unit thru a power conditioner ? Do you have problems with electric power supply in your area/building/club ?

Other than that, there's no other reason I could think of why the vu meters themselves would "freeze"

Unless I missunderstood what you said above..
 
Mensajes Wed 21 Feb 24 @ 12:07 pm
I don't think the problem is VDJ. I had the Rane connected to my desktop all night with VDJ loaded and the sound was fine. I connected it to my laptop today with Serato instead of VDJ and let it run for a few hours and now the sound is messed up again. So, the laptop is doing something weird. I'll ask elsewhere for solutions to solve that problem. Thanks for your response anyway.
 
Mensajes Thu 22 Feb 24 @ 12:18 am
Hallo! Have you solved the issue?
 
Mensajes Thu 20 Jun 24 @ 2:34 pm
I have been dealing with the same issue. Has anyone figured out a resolution for this?
 
Mensajes Thu 29 Aug 24 @ 2:41 am
Livewire Custom Audio wrote :
I have been dealing with the same issue. Has anyone figured out a resolution for this?


What same issue ?
Your MASTER VUmeters freeze ?
 
Mensajes Thu 29 Aug 24 @ 10:08 am
With audio quality going to pot in the middle of a song then having to reboot to get it back. I've been through all of the suggested settings from Rane on my PC. There is no way to reproduce the problem and it just seems to happen at random times. I have had it happen a couple of times on startup (first 30 minutes of initial powerup) and had it be fine the rest of the night after that. My fear is, what if this happens in the middle of a first dance? At this point I'm back to a traditional mix board with external sound cards because I don't trust the Rane. Rane says it's my PC, well, I run to Peavey and Sound Blaster USB sound cards with no issues, the Rane simply acts as a USB sound card right? I don't feel it is a VDJ issue but I've had very little help from Rane on the issue. I love the controller I just want to be able to trust/use it.

Running Dell Device name LWCA-2

Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 1.69 GHz

Installed RAM 32.0 GB (31.7 GB usable)

Device ID 817E4E3E-33D6-406F-B65E-6FF5FCCD649F

Product ID 00330-53876-32126-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display



Edition Windows 11 Pro

Version 23H2

Installed on ‎3/‎21/‎2024

OS build 22631.4037

Experience Windows Feature Experience Pack 1000.22700.1027.0
 
Mensajes Thu 29 Aug 24 @ 3:06 pm
Have the Rane setup in my office today, played two songs perfectly. Second song ended, I got busy came back 3 - 5 minutes later and started a song, audio quality crap................
 
Mensajes Thu 29 Aug 24 @ 4:43 pm
My point is:
You have an issue (and I respect that, and your need for help)
But you don't have THIS specific issue, unless you as well report that your MASTER vu is freezing.
Generally speaking, the issue of the previous user seemed more likely to be a hardware problem.

What you describe though, cannot be blamed directly on the hardware (let's say a faulty unit)
What you describe seems like / sounds like a system configuration issue that most likely can go away after some tweaking and fine tuning.

I'm more than willing to help. Please start a new thread with a detailed explanation of your issue and I will come back with as much suggestions as I can.

However, since this thread is very specific (and strange) I would like to keep it clean.

So, go ahead and start a new thread.. :)
 
Mensajes Fri 30 Aug 24 @ 6:56 am