FAQ
FAQ (Frequently Asked Questions)
On this page, you will find answers to the most commonly asked questions in the forums and support about VirtualDJ.
For technical Questions about VirtualDJ read the VirtualDJ User Manual.
VirtualDJ Compatibility
What are the minimum or recommended system requirements to run VirtualDJ?
Can I install VirtualDJ on my Apple iPhone, iPad, iPod or Android?
What hardware can I use with VirtualDJ?
Will VirtualDJ work with my mixer?
Software Installation
Can I install the software on a new computer or more than one computer?
How do I transfer the software from my old computer to my new computer?
How do I perform a clean installation of the software?
How do I delete or un-install VirtualDJ?
Software Updates & Upgrades
How can I update VirtualDJ to the latest available version/build ?
I need a previous version of VirtualDJ, how can I get it ?
How can i get an Early Access or a Beta build?
How much will it cost to upgrade?
Purchase & Delivery
Where do I buy VirtualDJ from?
What license should I purchase?
I have just purchased a VirtualDJ license. What do I do next?
I have not received my order confirmation, serial number and details on how to download my software
I don't want to use my credit card on Internet! How can I purchase your software?
I would like a refund
Licenses and Serials (Keycodes)
What is a License for and how do I get one?
What does the Plus License offer compared to the Pro Infinity?
What does the Pro Subscription License offer compared to the Pro Infinity?
Can I use VirtualDJ Offline?
What is a serial number and who do I get one?
I have forgotten or have lost my serial number. How can I get it back?
Can I sell my software and/or software license?
I have purchased VirtualDJ second hand or a friend gave it to me. How do I transfer the license to my account?
I purchased VirtualDJ from eBay, Craigslist or another website and I am unable to register it
Trial and FREE versions
Can I download VirtualDJ for free?
Is there a free, trial, or demo version available?
What is the difference between VirtualDJ FREE, Plus, Pro Infinity or Pro Subscriber?
Can I use VirtualDJ FREE at my DJ gig or party?
VirtualDJ LE (Limited Edition)
How do I install VirtualDJ LE ?
What is the difference between VirtualDJ LE and other VirtualDJ Licenses ?
I have a VirtualDJ LE serial-keycode. Where can i download the software from ?
How can I update my VirtualDJ LE to the latest version ?
How much will it cost me to upgrade my VirtualDJ LE to a Pro Infinity or Plus Controller License?
How do I change the skin or use plugins in VirtualDJ 8 LE?
How do I install custom skins, effects or other plugins in VirtualDJ 8 LE?
How do I customize the mappings of my controller in VirtualDJ 8 LE?
I can't register my LE serial number in my Account. It tells me that the serial number is already registered
I have forgotten or have lost my LE serial number. How can i get it back?
My Account
How can I create a VirtualDJ account ?
I've just created an account but I haven't received the verification code
Why must I register my LE keycode in my Account?
How can I change my Account email?
How can I change my Password?
How can I delete my login account?
I think somebody may have hacked into or accessed my account. What should I do?
I've forgotten my Login (username/nickname)
I've forgotten my password
I haven't received any E-mail when I tried to recover my password
Forum
Forum Guidelines
Why was my message deleted?
Why was my topic locked?
Can I advertise my DJ gear or products for sale on the forums?
Should I help 'no license users' on the forum?
Browser
The BPM, song length and key is not shown when browsing my songs
My settings and file information disappear when I close VirtualDJ
How do I scan the new music that I have added for BPM without scanning my entire music collection
I have updated the tags of some of my files outside of VirtualDJ (E.g: Using iTunes), but my changes do not show in the browser
My iTunes folder does not appear in the browser or I cannot see my iTunes playlists
What are Sets and how do they work?
Loading & Playing Files
When I try to load a song on a deck, it will not work and the deck shows 'Error'
I experience high CPU usage when loading a song on a deck
I experience a delay or freeze when loading a song from an external hard drive
When loading and playing a song, the volume suddenly changes
The BPM of the song that I have loaded is wrong
How do I listen to a song on one deck using headphones while the other is playing out live?
How do I get the software to automatically mix from one deck to the other?
I am experiencing high CPU usage when I use VirtualDJ
I experience a delay or freeze when loading a file
Sound
How do I pre-listen to songs with my headphones?
My sound keeps skipping, stuttering or popping
I get distorted sound when I use two sound cards
I am using an Apple Mac and only channels 1&2 of my 4-out sound card are working
What is the limiter and how does it work?
When I Record my mix, I can hear my headphone previewing in the recording
I cannot hear my microphone in my recorded mix or broadcast
My songs wont sync
I have a sound driver error
Video & Karaoke
VDJ Remote
Online Music
What is Online Music?
Can I move my Online Music songs to another folder and/or drive?
How do I cancel my Online Music subscription(s) and stop my credit card from being billed?
Do I need a public performance license?
Add-ons, Plugins & Extensions
I have VirtualDJ LE that came with the MIDI controller or other hardware that I purchased. Why can't I download and/or use the plugins?
Can I share or sell the plugins available on the website?
I have created a VirtualDJ Add-on. How can I upload and share it?
How do I change the skin in VirtualDJ LE?
How do I delete a skin that I don't like or no-longer wish to use?
I have an issue with a skin. What should I do?
How do I download and install effects, skins and other plugins?
How do I delete a plugin that I don't like or no-longer wish to use?
I have an issue with a plugin. What should I do?
Keyboard shortcuts & Mapping
How can I see the list of keyboard shortcuts?
How is the keyboard mapped by default?
How do I map a keyboard shortcut?
How do I change the Mapping for a key?
MIDI controllers, HID controllers & Mapping
Which is the best MIDI controller?
Can I use two or more MIDI controllers at the same time?
My MIDI controller is not working correctly or is not being detected
My controller is having communication issues and/or has no sound
The pitch slider, volume slider or gain knob does not work or sometimes fails to respond on my MIDI controller or mixer
How do I map my MIDI controller?
How do I install a custom mapper?
How can i use a Custom Pads page with my controller?
My custom Mapping is not saved when I close VirtualDJ
How do I reset my MIDI controller back to the default factory mappings?
How do I find the SysEx ID, VID/PID and/or drivername of my MIDI controller?
Microsoft Windows PC version
What can I do to improve my PC's performance?
My VirtualDJ keeps crashing or my computer keeps freezing
How do I use my external hard drive on both Windows PC and Mac?
Apple Mac OS X version
What can I do to improve my Mac's performance?
I am unable to map the function keys of my MacBook in VirtualDJ
How do I use my external hard drive on both Windows PC and Mac?
Is VirtualDJ compatible with Gatekeeper introduced in Mac OS X 10.8 Mountain Lion?
I am using an Apple Mac and only channels 1&2 of my 4-out sound card are working
I cannot see my iTunes playlists in VirtualDJ
What is an ATPR Keychain and why do I need it?