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Forum: General Discussion

Tópico: Still no response after purchase

Este tópico es antiguo y puede contener información incorrecta para la nueva versión.

I made a purchase 36 hours ago and still no response to my ticket. (what a great first-hand experience)

I bought the Plus version of 7 ...but am still getting Trial notifications from my software version. More details in my Ticket.
 
Mensajes Mon 29 Dec 14 @ 4:54 pm
Sorry for any circumstances, but please keep in Mind that some members of the support need somekind of break during the holidays too.
There is no Plus Version on VDJ 7 so i guess it must be V8 Plus Controller.
You Licence will apprear as Home Free first. You have to Login with your datas you use here on VDJ Site to verify your licence .
( 1st time online connection is required ).
 
thanks for responding, but I still have issues. (answered in ticket)
 
What are your issues? Many times forum users can help. Generally a support ticket is the last place to ask, first ask on the forum and you should get a quicker reply, if your question is too technical for forum users to provide a solution then users will recommend opening a ticket, but we can help you hone your query.

Tickets usually take a few days for an answer, but this will be extended at this time of year due to volume of new user queries and staff getting a well deserved break.
 
boczor wrote :
thanks for responding, but I still have issues. (answered in ticket)


Your issues are answered via ticket ?
Sounds good... if not, feel free to post your question here.
 
Using serato timecode vinyl in virtual dj 8. And the error says it doesn't know that timecode? It worked fine in 7. Bought timecode license yesterday.
 
Please check under My Account/ My licenses in your VirtualDJ account if the license is correctly assinged to your account/ email adress
http://www.virtualdj.com/users/edit.html
if so please check under settings/ license tab inside the virtualdj software if the license is displayed under " current licenses" too.
If not please revalidate by loggin out of the software and back in being online once
this link will guide you step by step
http://www.virtualdj.com/wiki/new%20purchase
 
Yes tried that. Timecode license is shown. Still not working.
 
license displayed inside the software ?
timecode type set to auto detect in the VDJ settings/ options ?
 
Yes
 
timecode set active in the skin ?

should light up green
 
Yes
 
try to set options to factory default , relaunch VirtualDJ and try again please
 
and please ... can you post a screenshot of your TC audio config ?
 


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