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Forum: VirtualDJ Technical Support

Tópico: crash right after opening - Page: 1

Esta parte del tópico es antigua y puede contener información incorrecta para la nueva versión.

hi,

im using the latest build and a pioneer controller plugged into a windows laptop.

whenever i open the software (happenes both with controller on and off) vdj straight crashes. the mouse cursor keeps spinning and if i click anywhere the programms dead.

i tried installing various older builds, but non of them work.

please, does anyone have a solution for this?
 
Mensajes Mon 01 Jun 20 @ 7:16 pm
Close VDJ, rename your documents>virtualdj> settings.xml file to settings.xml.old and restart VDJ.

See if that helps.
 
wow, that was easy.
thank you for your help.

though, all of my settings, and i had a lot customized, are all gone now.
can i get them back somehow?
 
Looks like something in the original settings file was causing the crash. If you're any good with XML editing you can cut out the cusomised settings from the old file and replace in the new one.

There's no easy fix although one of the devs here may be willing to have a look and see if they can fix it.
 
There is one crash logged which appears to be the DDJ-RR asio driver crashing.
 
i updated the driver yesterday.
 
fixed the settings, as i could remember most of them.
some minor ones are out the window, but thats not a big deal.

thank you for your quick help.
 
No problem, glad you are sorted!
 
Ok so now you've got the settings as required, and it's working - save a copy of that settings file, so that if anything happens again, you can go back to it without needing to reconfigure as well.
 
oh yes, i will immediately.

thank you very much!
 
so i did a copy, but now it crashes again right after opening.

i saw that vdj automatically created a new settings.xml file.
can i adjust my settings, so that it only pulls information from my yesterdays xml file?
 
You can just overwrite with the saved one.

Looks like there's a deeper issue here though .......
 
ya, think so too.

how do i overwright?
 
Yes, there's certainly an issue...

How did you make a copy of the new, non-crashing settings.xml (explain step by step)?
 
well, i just hit ctrl+c & ctrl+v.
was that not the way i was supposed to copy it?
 
No, that's fine. I'm just trying to figure out how making a copy seemingly resulted in VDJ not working again.

When you asked how to overwrite a file, I feared the worst.
 
okay, so is ther a way to adjust the settings to always load the copy that works?
or maybe that one will be crashing too again.
 
VDJ uses the file called settings.xml, so if you want VDJ to use another file, you have to rename the other file from whatever you called it, back to settings.xml.
 
unfortunately also the new settings file stopped working.
im really curious whats going on here.

should i maybe deinstall vdj completely and install it new?
 
It seems to me that one of the settings you're changing is causing the problem, because when you allowed VDJ to create a fresh settings.xml it was working.

I can only assume you've been gradually resetting things back to your preferred choices, and now it's falling over again.

So, the backup of the settings.xml I suggested you make when you'd configured it (earlier in this thread) should still be OK, yes?
 
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