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Forum: VirtualDJ Technical Support

Tema: a problem connected login vdj help please
Hello to you.

I have a connection problem on the identification.
I launch my virtual dj I try to connect they tell me:
"unable to connect to the servers please check to have an internet connection" (I changed everything but it still does not work it's been 2 days that I am looking for solutions I even tried to connect by internet identification and the page does not load (blocking ads does not want and I even disabled my firewall) still no change I would really need help from the community please.

Thank you.
 

Mensajes Mon 07 Oct 24 @ 3:16 pm
djdadPRO InfinityDevelopment ManagerMember since 2005
Support Staff wrote :
something is blocking VirtualDJ from connecting likely.
If you can not connect (and its not something else, like wrong password).

If you already tried the tool [ For PC: For Mac: ], then check your firewall etc..
If unsuccessful you can contact Support Team here, so they can help you with remote access
https://virtualdj.com/help/
 

Mensajes Mon 07 Oct 24 @ 3:27 pm
djdad wrote :
Support Staff wrote :
something is blocking VirtualDJ from connecting likely.
If you can not connect (and its not something else, like wrong password).

If you already tried the tool [ For PC: For Mac: ], then check your firewall etc..
If unsuccessful you can contact Support Team here, so they can help you with remote access
https://virtualdj.com/help/


I am on Windows and yes thank you I contacted the service
 

Mensajes Wed 09 Oct 24 @ 9:58 pm