Ingresar:     

Forum: VirtualDJ Technical Support

Tópico: Unable to Login on Software
Im unable to login my user on the software, i have purchased PRO, currently using FLX4 controller

I keep getting this error "Unable to connect to server"
 
Mensajes Thu 02 Jan 25 @ 7:23 am
Support Staff wrote :
Try this tool ...
For PC:
https://www.dropbox.com/s/karz2iau751rxmj/FixVirtualDJHosts.exe?dl=0
For Mac:
https://www.dropbox.com/s/nc837lqn2jnecgu/Fix%20VirtualDJ%20Hosts%20Mac.zip?dl=0

If the tool doesn't work, try to edit the hosts file manually and remove the virtualdj entries
https://virtualdj.com/wiki/checkinghostsfile.html


Or

Support Staff wrote :
It could be that your ISP (Internet Service Provider) or your router, is not respecting the TTL (Time To Live) of our DNS, and is still caching some old value.
To check this, open the Windows command prompt (CMD+S and type "command prompt"), then type "nslookup live.virtualdj.com".
If the result is not 3.33.237.122 and 15.197.187.49, then the problem is with your ISP or router DNS.

To fix, go into Control Panel, Network and Internet, View network status and tasks, click on the network on the right where it says "Access type Connections", Properties, Internet Protocol Version 4, Properties, change the automatic setting to "Use the following DNS server addresses", Preferred DNS server 1.1.1.1, Alternate DNS server 8.8.8.8, OK.